Location: Surat, Gujarat
Experience: Fresher / Experience Can Apply
Qualification: Min Bachelor’s degree
Timing:
- 11:30 AM to 9:30 PM (Day)
- 9:30 AM to 9:30 PM (Day)
- 9:30 PM to 9:30 AM (Night)
- 9:30 PM to 7:30 AM (Night)
Skills and Requirements:
- Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint.
- Fluent English Speaking is Mandatory.
- Good Communication Skills.
- High-level written and verbal communication skills.
Roles & Responsibilities:
- Develop and maintain customer service standards, policies, and procedures.
- To update and prepare summary incident reports on critical/complex/Major incidents suitable for internal and external management review.
- Working response through phone-calls or e-mails.
- To perform the quality checks of clarify incidents ensuring the updates are done as per the customer and service excellence expectations, ensuring templates are followed.
- Maintain / Update Weekly report.
- Collaborate with key persons to ensure clarity of the specifications.
Job Type: Full-time
Pay: ₹360,000.00 - ₹540,000.00 per year
Benefits:
- Leave encashment
Schedule:
- Day shift
- Night shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person