Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
Join Capgemini’s Business Services Global Business Line as part of the Presales / Solution Design team , where you will play a pivotal role in shaping Contact Center solutions for global clients. You will assist in designing and proposing AWS Amazon Connect-based cloud solutions, integrating advanced technologies to meet client-specific operational and strategic goals.
In this role you will play a key role in:
- Collaborate with the core solutions team to assess client requirements and design tailored Contact Center solutions using AWS Amazon Connect .
- Lead the end-to-end solutioning process, from understanding client landscapes to proposing cloud-based or hybrid deployment models.
- Build and implement CCaaS (Contact Center as a Service) solutions, ensuring alignment with client business outcomes.
- Conduct technology assessments and define technical specifications for Contact Center operations.
- Integrate Amazon Connect with AWS services such as Lambda, DynamoDB, S3, Kinesis , and others.
- Design and optimize call flows, IVR systems , and advanced Contact Center features.
- Develop and present proof of concepts (POCs) to stakeholders, showcasing solution feasibility and value.
- Stay updated on market trends and explore emerging platforms and tools beneficial to Capgemini and its clients.
- Act as the go-to expert for Amazon Connect and cloud-based Contact Center solutions within the Presales team.
Your Profile
- Proven experience in Amazon Connect implementation and solutioning.
- Strong understanding of AWS ecosystem and its integration capabilities.
- Proficiency in programming languages such as Python, Node.js, or Java .
- Experience with multi-client BPO environments and enterprise-grade Contact Center platforms.
- Familiarity with Genesys, Cisco, Avaya , and other Contact Center technologies.
- Deep understanding of Amazon Connect pricing models and cost optimization strategies.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced, client-facing presales environment.
WHAT YOU'LL LOVE ABOUT WORKING HERE
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
- We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work .
- Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events , yoga challenges, or marathons.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.