Company Description
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!
Job Description
REQUIREMENTS:
- Total experience:11+years.
- Strong working experience in SAP CX with a strong focus on SAP Sales Cloud (C4C).
- Minimum of 2–3 full lifecycle C4C implementations in a lead/ownership role.
- Strong understanding of SAP CRM processes, data model, custom objects, workflows, and SDK scripting.
- Proven integration experience with SAP ERP/S/4HANA and middleware tools like CPI or PI.
- Experience with other SAP CX solutions like CPQ or Service Cloud.
- Familiarity with SAP BTP and Fiori-based extension strategies.
- Hands-on expertise with tools like Key User Tools, SDK, UI Adaptation, and Business Configuration.
- Strong communication and leadership skills with a proactive attitude
RESPONSIBILITIES:
- Ensuring client satisfaction above all else
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning, organizing, and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
- Ensuring project quality of work meets defined governance, process standards and best practices.
- Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarro's offerings.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.