Associate - Operations

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Business Unit: Allstate Roadside
Hiring Manager: Binod Gupta/Vijesh Nair
Location: Pune
No. of Positions: 02 (Voice)

 Job Responsibilities:

• Invoice Processing & Verification: Review and process service provider invoices for roadside assistance claims, ensuring accuracy and policy compliance.
• Claims Resolution: Investigate and resolve discrepancies in claims, ensuring timely approvals or denials.
• Payment Tracking: Process approved payments and perform accurate records of transactions.
• Provider Communication: Serve as the main point of contact for service provider payment inquiries and concerns.
• Collaboration & Process Improvement: Assisting with internal projects and contributing to process improvements.

 Primary Skills:

• While this role focuses on back-office tasks, we are looking for someone who is open and ready for potential transitions into customer-facing roles (Voice/Calls).
• Experience: 1-3 years
• Good verbal and written communication skills.
• Strong work ethics and understanding the criticality of TAT.
• Ability to work independently and in a team-oriented environment.
• Organized and able to multi-task in a fast-paced environment.
• Flexibility to work in 24x7 shifts with split weekly offs.

 Knowledge/Skill/Abilities/Experience:

• Bachelor’s degree in related field preferred or equivalent experience
• Ability to interact effectively, interacting effectively, with internal or external customers and act with empathy
• Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork

Candidate should be flexible to work in 24/7 shifts

Key Responsibilities

• Invoice Processing & Verification: Review and process service provider invoices for roadside assistance claims, ensuring accuracy and policy compliance.
• Claims Resolution: Investigate and resolve discrepancies in claims, ensuring timely approvals or denials.
• Payment Tracking: Process approved payments and perform accurate records of transactions.
• Provider Communication: Serve as the main point of contact for service provider payment inquiries and concerns.
• Collaboration & Process Improvement: Assisting with internal projects and contributing to process improvements.

Education

• Bachelor’s degree in related field preferred or equivalent experience

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Shift Time

Recruiter Info

Saikiran Mayekar [C]

sma2h@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.