Primary Location: India, Hyderabad
Job ID R0000034573
Category IT
ABOUT THIS ROLE
- Open minded and ready to learn and absorb things.
- Excellent interpersonal, verbal, and written communication skills
- Excellent problem-solving skills
- Customer focused approach to work; excellent customer service skills
- Experience in working with Incident / Service Requests.
- Experience in handling calls, Chats, and emails from global users and effectively able to communicate remediate their queries and issues
- Basic experience in desktop support and operations, including PC and User support
- Basic experience in troubleshooting Operating system, Software, and PC accessories
- Ability to handle multiple tasks concurrently.
- Ground concepts of networking, windows, MS Office, and other application environments
- Understanding of active directory, basic knowledge ITSD tools like remote software, software installation services etc.
- Basic Knowledge of ITIL processes like Major incidents, Problem and Change.
- Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel.
- Must work well in a team environment.