Job Description
Overview
The ServiceNow Platform Architect is responsible for designing, implementing, and managing the ServiceNow platform within PepsiCo. This role ensures the platform meets business requirements, aligns with enterprise architecture, follows best practices and supports PepsiCo’s strategic objectives. The architect will collaborate with various stakeholders to understand their needs, provide technical leadership, and drive the continuous improvement of the platform. Key responsibilities include overseeing the development of custom applications, integration with other systems, maintaining data integrity, and ensuring the platform's performance, security and scalability. The ideal candidate will possess deep technical expertise in ServiceNow, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical teams.
Responsibilities
- Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices.
- Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements.
- Provide technical leadership to a team of ServiceNow developers and administrators.
- Collaborate with IT and business stakeholders to understand requirements and assist in translating them into effective ServiceNow solutions.
- Oversee the implementation and configuration of ServiceNow modules.
- Ensure adherence to coding and configuration standards.
- Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow.
- Participate in establishing and enforcing guardrails, policies, and ensuring compliance with security standards and regulations.
- Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation.
- Act as a bridge between technical and non-technical stakeholders, facilitating effective communication.
- Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation.
- Provide training and mentorship to team members to enhance their ServiceNow skills.
Qualifications
Key Skills/Experience Required:
- Overall 8+ years of IT experience
- Bachelor’s degree in computer science or information technology, master’s degree preferred.
- Proven experience of 5+ years as a ServiceNow Platform Architect, with a strong focus on platform design and implementation.
- ServiceNow Architect certification is highly desirable.
- In-depth knowledge with implementation experience with 1 or more products.
- Proven experience leading ServiceNow implementations, including customization, integration, and development.
- In-depth understanding of ServiceNow platform architecture, ServiceNow modules, scripting, integrations, and best practices.
- Exposure to technologies like Java Script, jQuery, AJAX, XML, HTML, CSS, AngularJS, Jelly and Web Services Integration (REST and JSON, XML)
- ServiceNow Portal and/or Mobile solution delivery experience.
- Experience in Agile methodologies and DevOps practices.
- Familiarity with ITIL processes and frameworks.
- Excellent problem-solving and analytical skills, with the ability to propose innovative solutions to complex technical challenges.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
- Influencing skills, including the ability to develop positive relationships with IT and business partners.
- Leadership abilities, with the capability to mentor and guide ServiceNow developers.
- Excellent communication skills - must be able to convey complex technical concepts in a clear and concise manner.
- Adaptability, teamwork and time management