The Warranty Supervisor will check and approve the warranty of each faulty part brought by the floor team basis Royal Enfield guidelines. He will also be the technical in-charge of Process / SOP adherence.
Primary Responsibilities
● Warranty Management
o Receive faulty parts from the floor team for warranty approval
o Check the warranty checklist to ascertain whether part is defective and covered under warranty
o Approve/reject warranty claims. Raise the claim for approval with ASM Service.
o Store the faulty parts for return to Royal Enfield
● Technical In-Charge
o Ensure SOP / Process adherence for all technical processes
o Liaison with the knowledge desk for all technical queries
o Quality Analysis & ensuring action plans are made and completed to improve quality of service
Recruitment profile
● Educational Qualifications: Diploma / Graduate / extensive technical experience
● Industry: Auto [2 wheeler preferred]
● Minimum experience: 2-3 years
● Profile: extensive technical experience in automobiles [2 wheelers]
● Competencies:
o Technical Knowledge - Service
o Analytical skills
KPIs:
● Enabler / Operational
o FSC Credits - Raised vs Actual
o Adherence to Warranty Claims Generation
Job Type: Full-time
Pay: ₹11,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Schedule:
- Day shift
Work Location: In person
