Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Provide accurate information and resolve customer queries.
- Maintain a positive, empathetic, and professional attitude with customers.
- Escalate complex issues to the concerned department when required.
- Achieve daily/weekly/monthly call handling and quality targets.
- Maintain records of customer interactions in the system.
- Follow standard operating procedures and compliance guidelines.
Required Skills & Qualifications:
- Graduate / Undergraduate (any stream).
- Excellent verbal communication skills in [English/Hindi/Regional languages as per requirement].
- Good listening skills and ability to handle pressure.
- Basic computer knowledge (MS Office, typing, CRM tools).
- Prior experience in a voice process / BPO / call center is preferred, but freshers may also apply.
Key Competencies:
- Strong customer service orientation.
- Patience and problem-solving ability.
- Positive attitude and willingness to work in shifts.
- Team player with adaptability.
Benefits:
- Attractive salary with performance incentives.
- Training and development support.
- Career growth opportunities within the organization.
- Health and other employee benefits
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
Work Location: In person
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