Position: Veeva Rim L1 & L2 (MT35SI RM 3455)
Veeva RIM L1 & L2 Support Tasks
General
User Management Provision
User access requests & update requests including inactivation and profile updates
Login/SSO issues
Missing notifications
Troubleshooting record level access control
Periodic User Dormancy
Bulk data creation/update/deletion
User Education Related Queries
Integration Data discrepancy(Inbound/outbound sync issues, Integration job failures)
Monitor scheduled jobs
Object records state change request
Constraints/Control Vocabulary updates
Content Plan template Creation/Updates/Deletion
Submission Import activities
Upload submission documents using loader
Content plan generation issues
Troubleshooting Permission issues related to document/object records
Object records state change request
Configuration
Picklist/value mapping updates
Lifecycle/workflow updates
Field visibility/layout updates
DataType/Field Dependency
Lifecycle Entry Criteria/Action
Reporting
Basic report generation
Advanced report troubleshooting
Audit trail extraction
Flash Report config
Dashboard related activities
Veeva General Releases 3xs
Support R1, R2, R3 releases (Testing + Documentation)
Other
Collaborative Authoring issues + periodic SharePoint storage checks and expansion
E-signature issues
Provide Troubleshoot instruction to end users on the issues they face on their daily activities
Periodic SSL certificate renewals
EMA gateway issues
Email notifications issues
MedDRA updates
CV updates
Migration related support
Troubleshoot user not able to find document/Missing Document
Incorrect field values found on the document
Document not rendering
Preparing and validating the loader sheets
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