ODeX India Solutions Pvt. Ltd
Job Description
Division/Department: US Support (Voice & Email)
Location: Mumbai
Job Title: Executive / Sr. Executive
Experience: 06 months to 1 year
Education: Any Graduate
General Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer
questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Work Experience Requirements
Skills:
Should be good in communication skills
Candidate should be smart and with a pleasing voice as this is a customer support profile
US process experience is mandatory
Roles and Responsibilities:
Attending inbound calls from customers on the support numbers.
Maintain quality parameters and provide accurate information related to the query asked by customer.
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow
up to ensure resolution
Replying to emails received from the customers
