We are hiring enthusiastic and experienced Customer Support Executives to join our customer support team for e-commerce. The role involves handling customer queries via Inbound Calls, Chat and Mails and ensuring a smooth and engaging experience for Customers.
Key Responsibilities
Respond to customer queries via Inbound Calls, Chats and Mails in a professional manner.
Resolve escalated issues related to the complaint of e-commerce and giving them the first time resolution.
Maintain detailed records of interactions in the CRM system
Ensure timely follow-ups and meet resolution targets
Maintain high levels of customer satisfaction through effective support
Requirements
Graduate/Undergraduate
1–2 years of experience in Customer support
Excellent communication skills in English & Hindi
Strong interpersonal skills with a customer-first approach
Basic computer and CRM knowledge
Desired Candidate Profile
Quick learner and problem solver
Able to work in a fast-paced, target-oriented environment
Flexible with shifts if required
Apply Now!
Send your resume to [email protected] & [email protected]
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- MG Road, New Delhi, 110030, New Delhi - 110030, Delhi: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)
