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Job Description

Position Summary

As Facility Executive, he/she will be managing office services on behalf of Deloitte for Hyderabad Offices. The ideal candidate must possess a flexible work style. Outstanding research, analytical, and quantitative aptitude, as well as advanced attention to detail, are required for success in this role. Positive attitude while dealing with operational issues and problems.

Responsibilities

Ensure visitors are promptly attended to. Communicate to the next shift as well as the AFM through shift update email all incidents of the shift and handover formally to the team member in the next shift. Ensure immediate response to Priority Calls. Ensure proper reporting. Ensures open communications, quick and accurate responses to client leadership requests as needed. Coordinate with team members to accomplish daily, weekly and monthly tasks. Ensuring compliance with statutory, legal/regulatory/contractual requirements. Provide support towards office events organized at external site, depending on the requirement. Understands Office Experience standards, Business environment current with industry trends and sound acumen on budgets, financial and operational metrics/KPIs (key performance indicators). Effectively communicate with firm leadership, internal clients and all levels of management of the Firm. Provide uninterrupted transport service support to the client. Ensure all the Daily, weekly & Monthly reports are generated and published as per the calendar. Ensure the team tracks and captures the data of No Show and vehicle utilization. Ensure the helpdesk team reads all incoming mails received, actions on them & replies back with in stipulated time. Ensure the helpdesk team attends all incoming phone calls received, actions on them & replies back with in stipulated time. Ensure the regular communications are sent to all end users for any updates / new services. Responsible for updating daily, weekly and monthly transport reports. Ensure that only staff listed on the roster sheet are picked up. In-case where other staff require pick that driver is instructed and pick-up is approved before Pick up. Report cases of alerts and other incidents that occur during the shift to their reporting transport manager and peers. Ensure safety regulations for female employees are adhered as per the company polices. Ensure timely Pickup, address queries, resolve issues within TAT. Monitor and respond to emails received in email in-box on a timely manner. Report on all arrivals to operations by mail Attend the Emergency Helpline and co-ordinate with Transport ops team and ensure timely help is provided to the employees. Coordinate with vendor Tracking team and ensure all vehicles are on track for login.

Reporting to

Assistant Manager – Transport (JLL)

Qualifications

Educational qualification Minimum graduate-level studies in any stream.

Experience requirements 1 to 5 years of work experience in customer service in any field, Hands-on experience in call handling, generating email reports,

Skills

Technical skills: Beginner level use of MS Excel, Intermediate level use of MS Word and MS PowerPoint Non-Technical skills: Professional level use of written and spoken English, Email writing, Basic level use of Hindi and Telugu to communicate with vendor supervisors, drivers and Transport security guards, Report writing skills, multi-tasking, task planning.

Competencies

Leadership skills, Initiative, Inclination to work in a team, Handle their work role during the shift independently, Interested in and able to quickly grasp software tools,

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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