Job Title: Trainer and Team Coach
Work Experience - 2-3 years as QA and 1 year as trainer.
Location : Koramangala, Bangalore.
CTC : up to 5 LPA
Duties / Responsibilities
- Recruitment and hiring: to interview candidates on communication skills and voice quality
- Creating modules for training purposes and delivering class room training
- Re-audits transactions and provide feedback to the respective QAs; place a corrective plan to prevent repeat errors
- Customer handling assessments taken for new hires post during new hire training
- Managing new hires whilst on the production floor, delivering training modules on process and customer handling skills
- Managing the bottom quartile by taking them through training refreshers and constant coaching feedback on customer experience
- Training Need Analysis (TNA) of staff at regular interval
- Working with the QAs on the shop floor to enhance their communication and product skills to provide better results from auditing transactions
- Qualification
- : Under Graduate/Graduate / Diploma in any discipline with 2 years call centre experience and 1 year as a QA Trainer
Skill sets
Required Skills:
- Excellent communication (both verbal and written), English and grammar skills
- Strong feedback and Coaching Skills
- Ability to persuasively communicate to win support and buy-in from team and various other departments
- Presentation skills; ability to communicate seamlessly
- Excellent comprehension of English & Hindi Language
- Strong Customer focus
- People management skills: to handle behaviours during training
Desired Skills:
- Leadership Skills
- To communicate in at least one regional languages
Other Competencies
- Keenness to learn
- Demonstrates a high level of patience
- Confident Speaker
- Analytical Skills; ability to analyse problems and offer solutions
- Exhibits integrity in all given circumstances
- Shows high level of commitment
- Enthusiastic and positive approach
Job Type: Full-time
Pay: ₹450,000.00 - ₹500,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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