Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.
Job Responsibilities:
- Ensure accuracy in processing in line with Standard Operating Procedures with no errors.
- Identify and escalate all errors/exceptions upon identification.
- Respond to routine queries/complaints. Be audit-focused in all BAU activities.
- Comply with the firm's policies and SOPs.
- Navigate systems quickly and accurately.
- Identify opportunities for process efficiency and implement them in a controlled manner.
- Exhibit effective communication with key stakeholders.
- Possess thorough knowledge of SOPs/related checkpoints.
- Perform all work in accordance with department procedures and within productivity processing and quality standards.
- Exercise good judgment and degree of confidentiality.
- Communicate with supervisor on problematic transactions or exceptions.
Required Qualifications, Skills and Capabilities:
- Graduates with good academic record.
- Good PC skills including Microsoft office products (Excel, Word, Power point, Access)
- Good oral and written communications skills.
- Able to grasp/learn concepts and procedures quickly.
- Ability to work independently.
- Problem solving skills and Good time management skills
- Must be very detail oriented and analytical. Analytical with ability to quickly assess situations and resolve complex issues
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
