Job Title: Team Leader
Job Location: Mumbai
In this role, you will have the opportunity to lead a team of professionals, aligned with a service line, and be responsible for process, stakeholder & employee management. You will ensure delivery of services are in accordance with the company policies and guidelines, and you will embed continuous improvement mindset & practices, within the team.
Key Responsibilities:
- Supervise staff in accordance with company policies and procedures.
- Establish employee goals and conduct employee performance reviews.
- Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
- Participate in problem solving and process improvement process together with team manager.
- Evaluate department processes, recommend, and coordinate required changes based on process analysis.
- Drive standardization of processes.
- Provide personalized coaching and mentorship to team members, nurturing their development and optimizing their performance.
- Assist staff to resolve complex problems and responsible for quality control.
- Lead hands-on training sessions and address specific training requirements of team members.
- Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer.
- Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
- Collaborate with cross functional teams on administration and smooth functioning of the unit.
- Drive Employee Engagement and Customer Satisfaction Processes.
- To have a periodic meeting with the team members to discuss on the productivity and feedback.
- Monitor Key deliverables for process Associates on continuous basis
Required Skills/Abilities:
- Graduate (Bachelor’s degree from a recognized University in any discipline)
- Minimum 2 years of team leadership experience
- 3 –5 years’ experience in logistics back office preferred
- Good Communication (verbal and written) and interpersonal skills.
- Good analytical skills
- Good People management Skills
- Computer knowledge (word, excel, power point)
- Influencing skills to persuade others and gain support for ideas and approaches.
- Strong planning and organizing capabilities to set and achieve goals effectively
- Customer-oriented mindset with the ability to understand and meet business partners' needs
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