- Making outbound calls to potential or existing customers to inform them about products or services.
- Following up on leads or previous interactions.
- Receiving incoming calls from customers with inquiries or issues.
- Providing accurate information and resolving customer concerns.
- Promoting products or services to potential customers.
- Achieving sales targets and contributing to company revenue.
- Upselling or cross-selling additional products or services.
- Assisting customers with their questions, complaints, or issues.
- Providing excellent customer service to enhance customer satisfaction.
- Updating customer information and maintaining accurate records in the database.
- Logging call details and interactions for future reference.
- Scheduling follow-up calls to ensure customer satisfaction and close sales deals.
- Keeping track of callbacks and ensuring timely communication with customers.
- Gaining a thorough understanding of the company’s products or services.
- Staying updated with the latest product features, offers, and promotions.
- Addressing customer objections and concerns effectively.
- Providing appropriate solutions to persuade customers.
- Documenting all call information according to standard operating procedures.
- Keeping records of useful information for reference and analysis.
- Following company policies and procedures.
- Ensuring compliance with legal and regulatory requirements, such as do-not-call lists.
Job Type: Full-time
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
- Provident Fund
Experience:
- total work: 1 year (Preferred)
Work Location: In person
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