Overview:
We are seeking a motivated and enthusiastic Telecaller to join our dynamic team at URBX Knowledge Park. As a Telecaller, you will play a crucial role in connecting with prospective students and providing them with essential information about our educational programs. Your primary responsibility will be to engage with potential students via telephone calls, answer their queries, and guide them through the admissions process.
Key Responsibilities:
- Outbound Calling: Initiate outbound calls to prospective students who have shown interest in our educational programs through various channels.
- Information Dissemination: Provide detailed information about our courses, curriculum, admission procedures, and any other relevant information to prospective students.
- Lead Qualification: Assess the needs and qualifications of prospective students to determine their suitability for our programs.
- Follow-Up: Maintain regular follow-up with prospective students to address any concerns or queries they may have and encourage them to complete the admission process.
- Database Management: Maintain accurate and up-to-date records of all interactions with prospective students in the CRM system.
- Collaboration: Coordinate with other departments such as admissions, marketing, and academic advisors to ensure a seamless transition for prospective students from inquiry to enrollment.
- Feedback Collection: Gather feedback from prospective students regarding their interaction with our institution and use this feedback to improve our services.
- Targets Achievement: Meet or exceed monthly and quarterly targets for lead generation, conversion, and other key performance indicators.
Requirements:
- Education: Bachelor’s degree in any field.
- Experience: Prior experience in telecalling, telemarketing, or customer service roles preferred.
- Communication Skills: Excellent verbal communication skills with a clear and articulate speaking voice. Proficiency in multiple languages is an advantage.
- Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and establish trust with prospective students over the phone.
- Computer Skills: Proficiency in using CRM software, Microsoft Office Suite, and other relevant software applications.
- Time Management: Ability to manage time effectively and prioritize tasks to meet deadlines.
- Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced environment.
Benefits:
- Competitive salary with performance-based incentives.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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