The Telecounselor will be responsible for handling patient inquiries, educating clients on treatments and services, scheduling consultations, and building strong rapport with prospective and existing patients. This role is critical in helping patients feel informed, heard, and guided through their aesthetic journey.
Key Responsibilities
- Respond to inbound and outbound calls, WhatsApp messages, and online inquiries from potential and existing patients.
- Provide accurate information about the clinic’s services, treatments, pricing, and doctor availability.
- Understand patient needs and recommend suitable procedures (non-surgical, surgical, or dental).
- Schedule consultations, follow-up appointments, and manage cancellations or rescheduling.
- Maintain and update the CRM/database with patient interactions, appointment status, and lead progress.
- Follow up with leads who have not converted, in a professional and non-intrusive manner.
- Assist in pre-treatment and post-treatment patient coordination, offering clear guidance and support.
- Collaborate closely with front desk, doctors, and marketing team to ensure seamless communication.
- Maintain patient confidentiality and comply with clinic policies and protocols.
Key Requirements
- Graduate degree in any discipline (preferably in healthcare, hospitality, or communications).
- 2–3 years of experience in telecalling/telecounseling, preferably in healthcare, aesthetics, dental, or wellness industry.
- Strong communication and interpersonal skills in English and local language(s).
- Ability to understand and explain medical/aesthetic procedures in layman's terms.
- Proficient in using CRM software, Google Workspace, and basic computer tools.
- Patient-focused attitude with a calm and empathetic demeanor.
- Organized, punctual, and capable of managing multiple leads and follow-ups efficiently.
Preferred Qualities
- Prior experience in a dermatology, aesthetic, cosmetic surgery, or dental clinic.
- Familiarity with treatment names like Botox, fillers, veneers, implants, facelifts, etc.
- Sales or customer service training is a plus.
What We Offer
- Competitive salary and performance-based incentives
- Supportive and professional work environment
- Opportunities for training and growth in the aesthetic healthcare industry
- Employee discounts on clinic services
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Work Location: In person
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