As an Intern with the Collections team, you will be handling customer calls/chat, speaking to them about the overdue payments, and recovering them.
Responsibilities
· Responsible for speaking to customers who are overdue on payments.
· Understand the reason behind the payment being overdue, also to understand if issues are with the product or services, and to identify possible solutions to help make the payment and track it.
· Respond efficiently and accurately to customers and ensure that customer feels supported and valued.
· Engage in active listening with customers, confirming or clarifying information and diffusing angry clients, as needed.
· Utilize the given software, databases, scripts, and tools appropriately.
· Understand and strive to meet or exceed the performance metrics while meeting the targets consistently.
· Take part in training and other learning opportunities to expand knowledge of the role and the Company.
· Identify process gaps and highlight them to the Management.
· Adhere to all company policies and procedures.
Skills required
· Good Verbal communication
· Phone etiquette and skills
· Listening skills
· Basic computer usage skills
· People skills, customer focus
· Professionalism
Requirements
· Education: Graduate/Undergraduate
Additional information:
- Remote (Will need to come to the office for training - 10 days)
- Hybrid working.
- Laptop will be provided
- Day shift (8 hours login) 9 AM – 7 PM
- Monday – Saturday
- Language Skills- Fluent English (Hindi would be an added advantage).
Job Type: Internship
Contract length: 3 months
Work Location: In person
