Key Responsibilities
- Outbound Calls: Proactively contact potential customers to introduce products or services, explain benefits, and persuade them to purchase or schedule appointments.
- Inbound Calls: Handle incoming calls from customers, address their inquiries, provide information, and resolve complaints.
- Lead Management: Generate new leads, follow up on existing leads, and nurture them into sales.
- Customer Relationship Management (CRM): Maintain accurate records of customer interactions and update customer information in the database.
- Feedback Collection: Gather valuable customer feedback to help improve products and services.
- Sales/Performance Metrics: Meet daily, weekly, or monthly sales targets and contribute to the team's overall performance goals.
Required Skills and Qualifications
- Communication Skills: Excellent verbal communication and interpersonal skills to engage with customers effectively and clearly.
- Persuasion Skills: Ability to persuade customers, explain product benefits, and drive conversions.
- Resilience: Ability to handle objections and rejections positively and professionally.
- Technical Skills: Proficiency in using CRM software, tracking call logs, and other relevant technologies.
- Organizational Skills: Strong ability to manage multiple tasks, time, and attention to detail.
- Product Knowledge: A commitment to staying updated on product features and industry trends to provide accurate information.
Work Environment
- Telecallers typically work in an office or call center environment but may also work remotely.
- The role requires working with a high volume of calls, often using a script or guidelines provided by the company.
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Education:
- Bachelor's (Required)
Language:
- Hindi (Required)
- English (Required)
Work Location: In person
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