Roles & Responsibilities:
• Supporting our global customers via email, phone, and webcasts, guiding customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
• Maintaining and updating the knowledge base, participating in the buildup of the support organization.
• Introducing support methodologies, tools and more.
• Working in tight integration with the global support teams as well as with R&D, Delivery and Product management.
Qualifications:
• At least 3 years previous experience in similar position, in a software company
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet,
etc.)
• Experience in Linux/UNIX environments.
• Experience in support of network security software products.
• Experience in SRE/DevOps – Major advantage.
• Excellent written and verbal communication skills in English.
• Willingness to work at irregular hours, to support our customers world-wide; we are a
24x7 Support operation.
• Independent, resourceful, problem-solver, result oriented.
• Team player, pleasant and with a high level of integrity.
• Operating well under-pressure, multi-tasking.
• Excellent interpersonal and representational skills.
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