Job Description – Team Lead, IT
Position: Team Lead – IT
Location: Bangalore
Reports to: Head of IT & Security
Role Overview
This role requires a mix of technical expertise, leadership capability, and strong problem-solving skills to support both internal teams and client-facing IT requirements.
Key Responsibilities
- IT Platforms Adoption – Ensure complete adoption and effective utilization of all IT tools across the organization.
- SOP Updates & Knowledge Transfer Readiness – Maintain updated standard operating procedures (SOPs) and ensure documentation is ready for knowledge transfer at all times.
- Feature Utilization – Drive enablement of at least one new feature per IT platform each quarter to maximize value.
- Helpdesk & IT Support – Manage IT helpdesk operations, resolve tickets efficiently, and reduce escalations through proactive support.
- Onboarding, Induction & Reviews – Deliver IT onboarding and induction for new hires, ensuring smooth setup and high-quality experience.
- Client Meetings & Solutions – Participate in client discussions, provide IT solutions, and ensure high satisfaction in client-facing interactions.
- Vendor Management – Manage vendor relationships, renewals, and negotiations, ensuring optimized service delivery and cost savings.
- Asset Management – Oversee IT asset lifecycle, including procurement, allocation, tracking, and disposal.
- Policy & Security Compliance – Support policy updates, IT audits, access control, and endpoint security practices.
- Continuous Improvement – Identify opportunities to enhance IT processes, optimize costs, and improve overall IT efficiency.
Requirements
Skills & Qualifications
- Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).
- 5–7 years of IT experience with at least 2+ years in a team lead/supervisory role.
- Strong knowledge of Azure, ManageEngine, Azure, Sophos, VMs and other IT tools.
- Familiarity with ITIL framework, incident/change management, and service delivery.
- Good understanding of cybersecurity, cloud governance, and IT compliance.
- Strong problem-solving, communication, and leadership skills.
- Ability to work in a fast-paced, global environment across time zones.
Core Traits
- Results-oriented personality
- Ownership mindset with accountability for outcomes.
- Client- and business-focused approach.
- Proactive, adaptable, and calm under pressure.
- Strong organizational and prioritization abilities.
- Team player and mentor
Benefits
Benefits
In addition to statutory benefits such as Provident Fund (PF), Group Medical Insurance, and Gratuity, we offer the following:
Global Client Exposure
Opportunity to work directly with international clients, gaining valuable cross-functional and cross-cultural experience.Flexible Work Options
We support hybrid and flexible work arrangements, enabling better work-life integration.International Relocation & Travel
Eligible employees may be considered for global relocation or travel assignments based on business needs and performance.Professional Development & Career Growth
Access to structured learning programs, certifications, and internal mobility opportunities to support your long-term career progression.Engaging Work Culture
Be part of a purpose-driven, inclusive, and collaborative environment that encourages innovation and continuous improvement.
Disclaimer:-
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. The candidate will be required to perform any other job-related duties when requested by any person authorized to delegate responsibility (i.e. – Manager / Lead). All Duties and responsibilities outlined here are essential functions and requirements and are subject to possible modification owing to change in strategy or operations.Please send in your CV to [email protected]
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