Role description
Role Proficiency:
Independently facilitate the growth and maturity of Agile teams ensuring transparent delivery of results for repetitive and incremental processes
Outcomes:
- Transform and guide teams to the Agile way of organizing and functioning moving from traditional waterfall applying the values and principles of Agile methodology
- Influence an Agile mindset by continuous team and individual level Agile coaching
- Enable the assigned squad(s) by eliminating blockers optimizing operations facilitating ceremonies etc.
- Coach team members on their role utilizing the Agile platform
- Work with fellow Scrum Masters to share information and facilitate continuous improvement
- Facilitate all relevant Agile ceremonies (sprint planning stand-ups retrospectives backlog refinement sessions etc.)
- Leverage knowledge of the support environment and function to support the team while prioritizing and managing blockers issues or escalations whilst resolving issues related to the business
Measures of Outcomes:
- Customer Satisfaction – Target Vs Actual as established by account management.
- Percent of growth at Client Account as determined by account management teamsa. Number of opportunities identified for revenue growthb. Number of new UST associates hired and onboarded
- Supporting UST in Market - UST Brand - number of events attended and networks established and the impact created from those events and networks
- Professional Development and Learning. Number of certifications gained/maintained as designated by account management as critical.
Outputs Expected:
Change Agent:
- Transform teams onto the Agile way of organizing and working from traditional waterfall applying the values and principles of Agile methodology
- Influence an Agile mindset by continuous team and individual level Agile coaching
- Mentor squad members on their role and the Agile way of working
Delivery Enablement:
- Enable the assigned squad(s) by eliminating blockers
optimizing operations
facilitating ceremonies
etc.
- Facilitate all relevant Agile ceremonies (sprint planning
stand-ups
retrospectives
backlog refinement sessions
etc.)
- Leverage knowledge of the support environment and function to support the squad while prioritizing and managing blockers
issues
or escalations
whilst resolving issues related to the business
Knowledge Management and Thought Leadership:
- Work with fellow Scrum Masters to share information and facilitate continuous improvement
Skill Examples:
- A master of Iterative Delivery (Program Increment Planning & CI/CD)
- A master in Requirements & Design Collaboration (Design Thinking Process Modelling)
- Able to describe to a team their chosen method/framework. Able to convey basic Agile concepts and describe at least one Agile practice to an individual.
- Understands and mitigates obstacles to clear communication and describes their impacts on both the sender and receiver. Applies ground rules to foster clear communication in a collaborative meeting describing how the introduction of ground rules impacts the interaction. Understands the importance of the team following up on their actions.
- Ability to work and deal with ambiguity; defining approaches to bring issues to resolution.
- Able to describe the learning needs of an individual or team.
Knowledge Examples:
Knowledge Examples
- Can describe how at least one Agile approach and how it relates to the Agile Manifesto. Ability to explain a number of Agile frameworks or practices commonly used by Agile teams.
- Understands Agile scaling techniques
- Familiarity with various Agile tools
- Project and deliverables planning resource loading
- Aware of one coaching tool/technique. Able to describe the difference between facilitating teaching mentoring and coaching.
Additional Comments:
Job Summary The Supports Agile software development practice by administering and supporting requirements tools, creating dashboard and reports, and helping agile teams use data to inform continued improvement efforts. Creates, maintains, and continually improves standard reporting agility at scale. Serves as primary Product Delivery administrator and support contact for Agile requirements and delivery tools such as Jira and LeanKit. Analyzes team performance data and provides insights to Agile scrum and leadership teams to facilitate continuous improvement. Accountabilities • Develop & maintain collaborative relationships with business & technology stakeholders • Closely work with Product Architect, Business/Operations Group, Client Management and understand the priority and Business value of the requirements • Closely work with Product Owners, Tech Leads, and Dev teams and ensure that the stories are prioritized and being progressed • Product development Jira administration and governance • Creation, support, analysis, and reporting of data trends to the Agile practice, leadership teams, and finance for the purposes of operations management • Support product planning cycles with customized data requests and configurations to other supporting applications like LeanKit • Research additional technologies and processes for agile optimization through the learning and adoption of additional software capabilities, or leveraging other solution platforms in the suite (for example research and recommendations for better use of technologies like Code Climate Velocity) • Work with cross teams and bring in a unified view from delivery standpoint, willingness to support and mentor the team members. • Support project planning and prioritization of resources. Pragmatically work with peers in Account Management, Product Development, and Support, to balance customer needs, support issues, technical architecture needs, and new feature development. Basic Qualifications: • Bachelor’s degree in computer science, Software Development, Quality Assurance or related field • 10+ Years of experience in Software Development and/or Quality Assurance • 5+ years of experience in an Agile environment • 5+ years of experience in a management/people leadership capacity • 5+ years of experience in technology project management, managing multiple projects and teams. • Basic: o Bachelor’s degree in Computer Science, Business, or related field o 2 years of experience (or HS/GED and 6 years of experience) in Agile principles, practices and methodologies (Scrum required) o Operational knowledge of data mining, data wrangling, scripting and programming (including against tool API’s), SQL, data visualization, with a strong aptitude to learn • Preferred o 4 years of experience in Agile principles, practices and methodologies (Scrum required) o Strong risk management, identification of dependencies, foreseeing risks and proactively communicate with mitigation plans, work with stakeholders along with solutions
Skills
Agile Scrum,Dashboards,Jira
