Company Description
Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1.
We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.
As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.
Job Description
What We Offer:
- A collaborative and supportive team environment.
- Opportunities for professional development and certification.
- Flexible working arrangements and a focus on work-life balance.
Key Responsibilities:
- Monitor and manage IT support queues, ensuring timely triage and resolution of incidents and requests.
- Respond to and resolve incoming support calls and tickets, providing first-line technical assistance.
- Process and fulfil endpoint hardware requests in line with company standards and procedures.
- Ensure adherence to SLM procedures and escalate issues as needed to meet service targets.
- Maintain accurate records of support activities using the ITSM tool.
- Collaborate with other IT teams to ensure seamless support and knowledge sharing.
Qualifications
Essential Skills & Experience:
- Minimum 2-4Y IT Support experience.
- Proven experience in a help desk or IT support role.
- Knowledge of Windows operating systems, Microsoft Intune, and Office 365 is desirable.
- Familiarity with endpoint hardware provisioning and lifecycle management.
- Excellent communication and customer service skills.
- Ability to prioritize and manage multiple tasks effectively.
Desirable Qualifications:
- ITIL Foundation certification or equivalent experience with ITIL-based service management.
- Experience with service desk tools and ticketing systems
Additional Information
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.
We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.
