Support Specialist

General information

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Description & Requirements

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions.

• Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity’s needs
• Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility
• Empower companies to create new digital business models, enter new markets, and improve customer experiences

About the Role

As a Support Specialist within the Support Team, you will support customers on their Accounts and Non-technical issues. You’ll work alongside Global Support Services, Engineering, Sales, and Product Marketing to ensures to delivers superior service to its customers.

What You Will Do

· Provide support to customers via chat, email, phone, or Zoom

· Follow up with customers consistently, sharing updates, recommendations, and action plans

· Escalate issues as per Standard Operating Procedures

· Collaborate with internal teams to resolve issues and ensure timely responses

· Handle internal and external escalations within team scope

· Reproduce customer issues in-house and provide clear documentation and resolution paths

· Conduct initial technical troubleshooting on Workspace ONE and other EUC products

· Utilize internal tools, knowledge bases, forums, and team expertise to drive effective solutions

· Contribute to internal/external knowledge base content

· Collaborate with cross-functional teams (Support, SaaS Ops, Licensing, OM, GEM, CSO, SAM/CSM, and IT) to maintain accurate customer records and ensure effective issue resolution

What You Need

• Bachelor’s Degree
• Previous experience with a major service case system
• Microsoft Office Suite Trained
• Ability to apply office management practices and administrative support processes
• Ability to work under pressure and tight deadlines
• Ability to work independently and within a team environment
• Outstanding communication and interpersonal skills required
• Skill in the utilization of correct grammar, spelling, punctuation, and required formats
• Effective communication skills - both written and oral
• Ability to multi-task
• Location: Bangalore
• Shifts: 24/7 (ANZ/APAC/EMEA/NASA)
• Work Model: Hybrid work model with 3 days work from office

What Makes You Eligible

• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
• Dedicated performer & team player with the ability to advocate appropriately for product quality.
• Relentless learner with a dedication to learn new technologies and test methods
• Self-driven and Innovative to drive continuous improvements in Test process
• Resourcefulness in triaging problems and coordinating with multiple teams for issue resolution
• Strong written, verbal communication and inter personal relationship skills

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!