Key Responsibilities
- Team & Shift Management
Plan and allocate workforce across shifts, monitor performance of delivery or warehouse staff, and maintain productivity & attendance metrics
- Operational Coordination
Oversee daily operations—loading/unloading, sorting, dispatch, route planning, and real-time problem resolution.
- Productivity & Floor Management
Implement floor management principles (like 5S), maintain process documentation and supervise POD verification, COD reconciliation, and NSL updates Placement IndiaJoblum+1Joblum+1.
- Quality Control & Customer Experience
Ensure timely package processing, address escalations or customer complaints, and coordinate IVR support or inbound customer touchpoints.
- Reporting & Analytics
Monitor KPIs (TAT, productivity, errors), generate and analyse operational reports, and uphold audit standards.
- Cash & Inventory Responsibilities
Manage cash collection processes (COD), reconcile collections, and oversee inventory controls if applicable—especially during last-mile or fleet operations.
- Compliance & Safety Oversight
Maintain adherence to SOPs, ensure workplace safety, and uphold regulatory and organisational policies.
Qualifications & Skills
- Education: Graduate (Preferred)
- Experience: 1–6 years in logistics operations or delivery services; familiarity with last‑mile or warehouse workflows
- Technical Skills: Proficient with Microsoft Excel; experience using logistics/ERP systems preferred Simply HiredSmartRecruiters.
- Core Competencies:
- Team leadership & performance management
- Analytical mindset and process-driven approach
- Strong communication and problem‑solving abilities
- Customer-centric attitude
- Ability to work shifts, including rotational coverage
Compensation & Work Culture
- Salary Range: Approx. ₹2.0–4.0 LPA (₹18,900–₹20,600/month in-hand for typical 1–6 years exp.) .
Performance Metrics
- Achievement of delivery time‑targets (TAT, SLA)
- Daily productivity vs. planned targets
- Low incident or quality variance (missed scans, delay counts)
- Cash collection accuracy for COD operations
- Supervisory responsiveness to escalations and staffing gaps
CategoryDetails
Experience1–6 years in logistics operations
Salary₹18.9K–₹20.6K/month take‑home
SkillsTeam management, Excel, operational coordination
Job Type: Full-time
Pay: ₹10,346.70 - ₹20,000.00 per month
Work Location: In person
