- Answering Enquiry Calls
- Handling Walk ins (including handling other counsellors' walk-ins in their absence)
- Detailed assessment of Student Profile
- Career Counselling – directing students to appropriate programmes and to apt countries as per their interest and requirement.
- maintain confidentiality and privacy in handling student information.
- Providing guidance and advice to students regarding suitable study options based on their academic background, interests, and career goals.
- Provide accurate and reliable information to the students
- Timely sharing of course options after the counselling.
- CRM Updation without making pending
- On time follow up on students, maintain communication with the students throughout the application process, follow up on their process, Offer Assistance etc
- If the students requested programmes that weren't on the list that was provided, do a programming search.
- Sending of Application Requests to Processing Department.
- Collection of pending documents from students as per the requirement from Processing Department
- Copying the mail communications that students received from universities to processing department
- Conducting Offer follow ups in collaboration with Processing Department.
- Payment Conversion
- Interview coordination both mock and university interview with interview team and send them feedback from students.
- Sending students to IELTS department in the scenario of IELTS score is mandatory.
- supporting with Visa Processing Department.
- Sending required documents of students to Documentation department, timely after fee payment.
- Pre and Post Departure Assistance
- Act as a primary contact person for the student on behalf of Edroots.
- Coordinating with other departments such as processing, Documentation, Ielts in regards to student’s update.
- Keeping the company mobile and WhatsApp always on mode, to ensure timely and efficient communication.
- Checking of official mail to ensure timely and accurate response, including the spam folder
- Participate in the company events and travelling to the event locations to represent the company if required. Events like Expo, Marketing – Promotional activities, Annual meet etc.
- Follow company policies
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Education:
- Bachelor's (Required)
Experience:
- study abroad Counselling: 1 year (Required)
Work Location: In person
Application Deadline: 23/06/2025
Expected Start Date: 25/06/2025
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