Staff Software Engineer, DevOps / SRE

Job Title: Staff Software Engineer

Role: Staff Software Engineer, DevOps / SRE

Location: Bangalore, India 

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Role Description

Site Reliability Engineering (SRE) is a horizontal function spanning across the entire company meaning you'll be able to work with multiple teams across various products and platforms to ensure their software features are reliable for the build and launch & Operational teams. 

As a Staff Software Engineer you will work as an individual contributor (IC) who has hands-on experience to propose, design, implement and troubleshoot robust CICD pipeline for multi-tier applications deployed on virtual machines and containerize platforms running on top of public cloud infrastructure. You will be working very closely with other principal engineers part of different teams.

You will help the organization accelerate the SaaS journey by implementing robust CICD automation, strategic solutions and reusable architecture patterns with loosely coupled architecture. Your contribution is required to increase the throughput of the delivery, accelerate the lead time, increase stability and provide highly reliable solutions.

This is a fantastic opportunity to join a highly skilled and talented team where you'll be able to add real value to our organization as a central function. This opportunity helps to upskill the SRE/DevOps in-depth knowledge, upskill your technical and business skill set.

You will be working in a high-tech DevOps CICD pipeline consisting of continuous integration, continuous deployment, ephemeral environments (dynamic environments), automated QA pipelines, fan out pipelines, blue/green deployments and many other cutting edge features to deploy a SaaS product to multiple partner environments from on premise to different cloud providers.

Your Responsibilities

• Design, Test  and roll out robust CI/CD solutions as a centralized solution across business domains
• Design, test and roll out infrastructure as code solutions which can act as the central golden version which can work for different combinations of input
• Present solutions at review boards, Conduct internal walkthrough sessions and conduct handover/training sessions on the target solution and implementation steps
• Design robust CI/CD pipelines to work with cloud based/on prem kubernetes clusters.
• Setup a continuous delivery and deployment pipeline integrated with release workflow to support release orchestration

• Troubleshoot multi layer and containerized applications deployed in cloud infrastructure
• Infuse AI in software development lifecycle to increase efficiency 
• Maintaining, enhancing and fine tuning dynamic environments 
• Apply automation and software to any manual and mechanical tasks or parts of the system that would benefit from it or are performed manually
• Able to troubleshoot complicated, cross platform issues handling OS, Networking, Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues, follow and implement SRE best practices.
• Conduct system discovery, analysis, and develop improvements for system software performance, availability and reliability
• Design, write, ship, and motivate the implement solutions to increase observability, product reliability and organizational efficiency
• Propagate Site Reliability Engineering culture across the organization by sharing industry best practices, standards, approaches, documentation, and code with other engineering teams
• Collaborate closely with software engineers and testers to ensure the system is responding properly to no-functional requirements such as performance, security, and availability
• Document system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it
• Maintain and monitoring deployment, orchestration, of the servers, docker containers, kubernetes, and general backend infrastructure
• Keep up-to date with security and proactively identify, diagnose, and solve complex security issues
• Participate in On-Call roster to provide weekend support when required

Required Technical Skills

• Minimum 9 years of working experience in CICD platform, Kubernetes, leveraging DevOps, SRE & Agile methodologies
• Minimum 5+ years of experience in designing, setting up and maintaining kubernetes cluster and containerized pipeline
• Minimum 5+ years experience designing, testing and implementing CICD pipeline to automate build, deployment and code promotion
• Minimum 5+ years of experience in writing automation scripts, CICD pipeline and automated routine tasks using groovy / python to eliminate human dependencies
• Prior experience in troubleshooting CICD pipeline issues for containerized and multi layer applications deployed in GCP or AWS
• Sound knowledge to dive deep to understand the problem statement and execute structured troubleshooting mechanisms to identify the root cause and apply strategic solutions
• Experience with CI/CD in cloud environments and container technology, Docker and Kubernetes, Docker Swarm, Helm DevOps (Git + CI/CD pipelines)
• AI infusion experience in software development lifecycle
• Experience as Linux systems administrator (e.g. Ubuntu, RedHat) and command line system administration such as Bash, VIM, SSH.
• Experience in monitoring and analyzing infrastructure performance using standard performance monitoring tools - Grafana/prometheus, DataDog, Nagios, New Relic
• Extended expertise in infrastructure core components: storage, system and/or networking
• Strong understanding of TCP/IP networking, including familiarity with concepts such as OSI stack.
• Strong understanding of Internet protocols and applications such as SMTP, DNS, HTTP, SSH, SNMP etc.
• Solid understanding of ELK, Redis, RabbitMQ, Kafka and ETCD.
• Hands-on experience in writing infrastructure as code (IaC), configuration management as code (CMaC) and policy as code (PoaC) is a plus

Required Business Skills

• Able to design, test and present CI/CD pipelines and automation solutions at Architecture and Security boards
• Adaptable to change and able to work independently with one team attitude
• Ability to communicate clearly and with clarity to different stakeholders
• Strong presentation skills to prepare powerpoint presentations and architecture diagrams
• Capable of delivering multiple initiatives concurrently while maintaining a high level of attention to detail
• Manage and prioritize work effectively with minimal supervision
• Provide timely and relevant stakeholder update, project status and vital data points
• Ability to learn new technologies as needed to provide the best solutions.
• Strong problem analysis skills to dive deep to understand root cause, provide strategic / interim solutions.
• Sound analytical skills to come up with supporting data points
• Solid mathematical skills to enforce programmatic results validation

Certification Requirements (Nice to have)

• Kubernetes CKA or CKAD certification is nice to have
• AWS or GCP DevOps related certifications is nice to have
• GCP or AWS certification on cloud architecture - associate/professional is nice to have

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.