!!! Urgent Opening !!!
Post :- Spare Sale Coordinator
Department :- After Sales And Service
Work Location :- Chakan Phase -2 , Pune
Experience :- 2-6 yrs
Qualification :- Any Graduate
Responsbility :-
1. Spares Quote Preparation
- Prepare accurate and timely quotations for spare parts based on customer requirements.
- Ensure all quotes are technically and commercially compliant.
- Maintain quote records and follow-up schedules.
KPI :
- TAT (Turnaround Time) for quote submission
- Quote to Order conversion ratio
2. Spares Order Booking
- Process customer orders in SAP B1 accurately and efficiently.
- Ensure alignment with pricing policies and commercial terms.
- Coordinate with stores and dispatch for timely order fulfillment.
KPI :
- Order booking accuracy
- Order processing time
- On-time delivery coordination
3. Client Consultation for Spares & Service
- Understand customer requirements for spares and service.
- Provide professional consultation to recommend the most suitable and cost-effective solutions.
- Proactively suggest preventive maintenance parts.
KPI :
- Customer satisfaction (feedback scores)
- Number of value-added consultations
4. Customer Communication & Relationship Management
- Maintain regular and professional communication with clients for updates, order status, and support.
- Follow up on quotes and inquiries to close the sale.
- Identify opportunities to grow spares business with existing clients.
KPI :
- Customer retention rate
- Repeat business ratio
- Achievement of monthly spares sales targets
5. Pump Data & Service History Management
- Maintain and update the installed base data of pumps.
- Record service interventions, spares replaced, and complaints resolution in a systematic way.
- Utilize historical data to anticipate future requirements.
KPI :
- Accuracy of pump history database
- Utilization of service history in spares forecasting
6. Documentation & Reporting
- Maintain up-to-date records of quotes, orders, service calls, and feedback.
- Prepare monthly MIS reports on spares sales, order status, and service performance.
KPI :
- Timeliness and accuracy of reports
- MIS presentation and data clarity
7. Coordination with Internal Teams
- Liaise with service engineers, logistics, stores, and production teams to ensure smooth after-sales operations.
- Coordinate for service schedules, part availability, and customer escalations.
KPI :
- Resolution time for internal queries
- Inter-departmental coordination score
8. System Proficiency (SAP B1 & MS Office)
- Efficient use of SAP B1 for order processing, billing, and service records.
- Use Excel and Office tools for documentation, reporting, and analysis.
KPI :
- Error rate in SAP entries
- Effective use of Excel formulas, dashboards, or tracking sheets
9. Continuous Improvement & Feedback
- Identify recurring issues and suggest process improvements.
- Gather customer feedback for service quality enhancement.
KPI :
- Number of improvements suggested
- Implementation success rate
Job Type: Full-time
Pay: ₹20,676.59 - ₹45,751.26 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
Speak with the employer
+91 8855075289
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