Social Media Executive

• Creating a positive onboarding experience for new clients.
• Manage daily activities and tasks for clients by Line Manager
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Responding to clients' requests as they arise in real time
• Maintaining an accurate record of all necessary documents pertaining to the brand.
• Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
• Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
• Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
• Ensure that projects are completed on time and within budget.
• Coach and support team members to help them meet departmental goals
• Take responsibility for the quality of work, the accuracy of the brief, and the team’s output
• Maintain weekly, fortnightly, and monthly reports
• Meeting clients to discuss strategy and report on progress
• Keep ahead of the industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities

• Exhibit strong leadership skills and inspire your team members
• Stick to the client’s brief and the agreed process to deliver effectively
• Utilize your team’s productivity keeping the Scope Of Work and allocated budget
• Be all ears to Account Managers and mentors to get the best performance possible

• Relentlessly work on improving the internal processes while solving problems along the way

• Manage all business communications
• Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief

• Develop and maintain existing client relationships.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• A+ presentation skills (making PPTs included)
• Natural attention to detail
• Financial management and commercial acumen
• Advanced software skills including Word

Qualifications

• Proven experience 2 Years in Client Servicing/Account Management, preferably within the BFSI industry.
• Excellent communication, interpersonal, and presentation skills (including proficiency in PowerPoint).
• Strong organizational and time management abilities.
• High attention to detail and analytical thinking.
• Demonstrated financial acumen and understanding of managing budgets and revenue.
• Experience using productivity and documentation tools like Microsoft Word, Excel, and project management tools.
• Ability to balance multiple priorities, manage stakeholder expectations, and drive projects to success.