- Contacting Delinquent Borrowers: Reach out to borrowers with overdue loans through phone calls, emails, or letters to remind them of their payment obligations.
- Negotiating Payment Arrangements: Work with borrowers to establish feasible payment plans or settlements that accommodate their financial situations.
- Assessing Borrower’s Financial Situation: Evaluate the financial status of delinquent borrowers to determine the best approach for collection efforts.
- Managing Collection Records: Maintain accurate records of all communication with borrowers, including payment arrangements, promises made, and any disputes or issues raised.
- Escalating Accounts: Identify high-risk or severely delinquent accounts and escalate them to senior agents, legal teams, or third-party collection agencies, as necessary.
- Ensuring Compliance: Adhere to all applicable laws, regulations, and company policies regarding collections, including FDCPA (Fair Debt Collection Practices Act) and other relevant local or international regulations.
- Negotiating Debt Forgiveness or Reductions: Where applicable, assist in negotiating reductions in outstanding balances or debt forgiveness based on company guidelines or settlement offers.
- Monitoring Payments: Track and monitor the borrower’s repayment progress to ensure that payments are made according to the agreed-upon schedule.
- Sending Payment Reminders: Regularly send reminders to borrowers to ensure they are aware of upcoming payments, overdue balances, or any special terms related to their loans.
- Dealing with Disputes: Handle any disputes or disagreements that arise between the company and the borrower, aiming for a resolution that is in the best interest of both parties.
- Preparing Reports: Generate regular reports on collections activity, outlining outstanding balances, payment status, and progress on accounts under review.
- Working with Internal Teams: Collaborate with customer service, legal, and finance teams to manage complex collections, investigate fraud or non-payment issues, and ensure proper documentation.
- Tracking Loan Recovery: Continuously track and analyze recovery rates, identifying trends or areas for improvement in the collection process.
- Promoting Financial Literacy: Provide borrowers with information or guidance on how to avoid future delinquencies and better manage their finances.
- Maintaining Professionalism: Always maintain a high level of professionalism and courtesy when dealing with borrowers, even in potentially difficult or contentious situations.
Job Type: Full-time
Pay: From ₹25,000.00 per month
Benefits:
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
Work Location: In person
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