Job Description: As an Showroom Executive, you will ensure smooth day-to-day administration of the showroom and office, coordinate logistics for client orders and samples, assist the sales team, and host clients during showroom visits to deliver an exceptional experience. Your role bridges operations, client service, and internal coordination to keep everything running seamlessly.
Key Responsibilities:
Client Handling & Sales Team Assistance
- Welcome and attend to walk-in clients professionally; offer product information and direct them to the right sales member.
- Record all showroom visits, capture requirements, and ensure timely follow-ups (calls/emails/WhatsApp) in coordination with the sales team.
- Assist with preparing quotations, sample sets, brochures, and basic documentation required by the sales team; track order status and delivery updates.
Showroom Administration & Front-of-House
- Keep the showroom clean, organized, and guest-ready; ensure displays, samples, and collaterals are maintained and replenished.
- Manage reception/front desk: greet visitors, handle calls, maintain the visitor log, and coordinate appointments and meeting areas.
- Oversee facility needs (housekeeping, minor maintenance, utilities, stationery, pantry, and office supplies) with timely vendor follow-ups.
Logistics Coordination (Orders & Samples)
- Coordinate dispatches of client orders and samples with transporters/couriers: pickup scheduling, documentation, label accuracy, and POD tracking.
- Monitor shipment timelines proactively; escalate delays, arrange re-dispatches/returns, and keep clients and sales informed.
- Maintain a tracker for all outgoing/incoming shipments (date, partner, AWB/LR no., contents, destination, status, and remarks).
Documentation, Reporting & Records
- Maintain organized physical and digital filing for client interactions, shipment records, vendor bills, showroom checklists, and compliance documents.
- Submit concise daily/weekly summaries to the reporting manager covering showroom footfall, client follow-ups, dispatches, vendor issues, and pending actions.
- Prepare monthly MIS for management: footfall & conversion snapshots, shipment performance, top issues & resolutions, and inventory of samples/supplies.
Coordination & Internal Support
- Coordinate day-to-day schedules, internal meetings, and calendars for the showroom team; circulate agendas and minutes with action items.
- Track staff attendance and leave registers; collate reimbursement claims with supporting documents and route for approvals.
- Liaise with external vendors (couriers, housekeeping, maintenance, printing) to ensure SLAs and costs are within agreed terms.
Inventory of Samples & Office Supplies
- Maintain stock of product samples, brochures, swatch books, and packaging materials; monitor minimum levels and trigger timely replenishment.
- Issue samples to team members against logs; ensure returns/reorders are tracked and reconciled weekly.
Compliance, Safety & House Rules
- Ensure visitor and staff areas follow basic HSE/house rules; maintain first-aid kits, emergency contacts, and incident logs.
- Support periodic audits/checklists for showroom readiness, documentation completeness, and vendor compliance.
Qualifications:
- Graduate degree or Diploma (any discipline).
- 0–3 years in administration/front office/logistics coordination/sales support; motivated freshers with the right skills are welcome to apply.
- Fluency in English, Gujarati and Hindi; additional regional language is an advantage.
Skills & Attributes:
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace (Drive, Sheets, Docs). CRM familiarity (e.g., Zoho/HubSpot) is a plus.
- Strong written & verbal communication; confident client-facing presence.
- Excellent organization, follow-through, and multi-tasking under time pressure.
- Comfort coordinating with transporters/couriers and handling shipment documentation.
Job Types: Full-time, Permanent, Fresher
Pay: From ₹20,000.00 per month
Work Location: In person
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