Responsibilities
- Travel & Dearness Allowance (Tour Bill Entry) Management
Maintain and update accurate records of travel allowance and dearness allowance for all service engineers, ensuring timely verification and approvals for reimbursement.
- Follow-up with Railway Officials
Coordinate with railway officials on reported failures in IPS systems and other related operations. Ensure proper communication, timely escalation, and closure of issues.
- Resolving Queries of Service Engineers & Stakeholders
Act as the first point of contact for service engineers and other concerned persons. Address their queries, provide guidance, and escalate technical matters to the concerned department for resolution.
- Client/Service Call Handling
Attend incoming calls from clients and service engineers, understand their concerns, and provide effective resolutions or assign them to the relevant team to enhance client delivery experience.
- Scheduling Installations & Commissioning
Plan and schedule product installation and commissioning activities by coordinating between service engineers and railway officials. Ensure that timelines are met and client expectations are fulfilled.
- Service Engineer Attendance Management
Monitor and maintain attendance records of service engineers. Ensure proper data entry and reporting to the HR/operations team.
- Tender Documentation & Support
Prepare tender-related documents as per company requirements and assist the tendering team in compiling, formatting, and submitting proposals within deadlines.
- Product Installation Record Management
Maintain an updated database of product installations, including site details, installation dates, and commissioning status for audit and future reference.
- Data Management & Reporting
Manage and organize data of all service activities in Excel. Prepare MIS reports, trackers, and dashboards to provide visibility of service operations to the management.
- Cross-Functional Coordination
Work closely with internal teams (technical, service, and commercial) to ensure smooth communication, streamlined processes, and timely resolution of issues.
Required Skills
- Excellent communication skills (both written and verbal).
- Typing speed of 40–50 WPM.
- Proficiency in Advanced Excel (data management, reporting, MIS).
- Familiarity with tools such as MS Teams and Outlook.
- Strong problem-solving skills and ability to coordinate with multiple stakeholders.
- Familiarity with IPS System & SMPS charger is highly preferred.
Qualification & Experience
- B. Tech (EE/ECE) or Diploma in Electrical or Electronics preferred, with minimum 1 years of experience in a Techno-Commercial role.
- OR Graduation in any field with a minimum of 2 years’ experience in a Techno-Commercial role OR similiar role
Job Type: Full-time
Pay: ₹11,455.13 - ₹31,058.00 per month
Work Location: In person
