Job Description
Working in the survey programming function. Ensures that the team’s deliverables make logical sense, are error free and delivered in a timely fashion. To be a resource in the department that mentors and assists in the development of less experienced staff. And effectively supports internal clients.
Accountabilities
- Plans, organizes and prioritizes tasks to meet all deadlines and reports regularly on status of projects.
- Ensures team meet or exceed quality metrics.
- Ensures team meet or exceed on time metrics.
- Ensures team keeps metric data up to date.
- Ensures team adheres to client standards.
- Openly shares and develops ideas for improving processes.
- Participates in the second checking procedure and quality control.
- Acts as a consultant to the Client Service Department on technical issues and job flow.
- Create and maintain a positive working relationship with internal clients by becoming a trusted partner who brings value to the deliverables.
- Keeps up-to-date documentation, procedural manuals and reference materials and suggests new ideas and procedures for improving efficiency.
- Successfully mentor and/or train more junior members of the team to help with their development.
- Should be flexible with regard to shift timings
- Regularly review operational performance metrics and perform root cause analyses
- Manage team capacity based on demand, including planning, project distribution, coordination of different operations activities and responsibility for achieving all KPIs
Requirements
Knowledge of
- MS Office Suite
- Windows
- Expert knowledge of Decipher, Studio or SurveyToGo
- MS Power Automate (preferred)
Skills
- Very high attention to detail skills.
- Good people management skills
- Works in a logical, methodical manner
- Ability to think “outside the box” to find creative solutions to problems.
- Excellent communication skills – verbal and written.
- Accepts feedback well and actively works to grow from it.
- Knowledge of BASES products and services. (preferred)
- Positions themselves as a leader/mentor within the department
- Build good working relationships with colleagues from different teams/location
- Proactiveness and solution-oriented mindset
- Professional experience: At least 5-10 years of (similar) experience
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
