Job Advert
Internal Job Title: Service Executive - After Sales Service (2 years fixed term contract)
Business: Lucy Electric India Pvt Ltd.
Location: Based in Nashik (Coordinator for East /West /South/North)
Job Reference No: 4108
Job Purpose
To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support. Also, promote services as revenue generation model in all 4 regions. TO ensure the proper planning for repairing units which are within/ out of warranty.
Job Context
Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following.
- Providing commissioning and after sales service support to customer on site in all regions.
- Monitor and resolve the customer complaints at site in all regions.
- Provide the daily planning for repairing units in shop floor.
- Tendering and quote for out of warranty refurbishments and spares
- Training to field staff- Lucy Employees and customers
- Communication with the customer for corrective and preventive actions.
- To track and generate the Service and spares revenue.
Job Dimensions
This position will report to AGM- After Sales Service and will be based at Nashik.
Key Accountabilities
These will include:
- Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location.
- Schedule and organize the manpower to ensure proper scheduling of repairing units , both under warranty and Non warranty.
- Monitor and daily reporting of the status of customer complaints.
- Communicate with the customer for complaint acknowledgement, support and resolution with CAPA
Qualifications, Experience & Skills
Minimum Qualifications, Knowledge and Experience
- Bachelor’s Degree Engineering (Electrical) /DME with minimum 3~5 years’ experience in After sales- Commissioning, Services & Spares in similar industries.
- Customer management and Operations.
- Technical knowledge for electrical switchgear and distribution network.
Behavioral Competencies
- Focus on delivery.
- Time Management.
- Good communication skills
Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!
