Key Responsibilities:
- Scheduling and Dispatching:Coordinating service appointments, managing technician assignments, and optimizing service delivery schedules.
- Customer Communication:Communicating with clients to schedule appointments, provide updates, and address inquiries or concerns.
- Resource Management:Ensuring the availability of necessary resources, including equipment, materials, and personnel, to support service delivery.
- Issue Resolution:Troubleshooting and resolving service-related issues, escalating complex problems to the appropriate channels, and ensuring timely resolution.
- Record Keeping:Maintaining accurate records of service requests, work orders, and customer interactions.
- Client Support:Providing information and guidance to clients on accessing services and support, especially in challenging situations.
- Relationship Building:Developing and maintaining positive relationships with clients and team members.
- Process Improvement:Identifying opportunities to improve service delivery processes and implementing changes as needed.
Essential Skills:
- Organizational Skills:Strong ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Communication Skills:Excellent verbal and written communication skills for interacting with clients and team members.
- Problem-Solving Skills:Ability to analyze situations, identify root causes, and implement effective solutions.
- Customer Service Skills:Commitment to providing excellent customer service and ensuring client satisfaction.
Job Types: Full-time, Permanent, Contractual / Temporary
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
- Morning shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
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