Job Title: Service Advisor – Luxury & Supercars
Location: Lower Parel, Mumbai
Employment Type: Full-Time
Experience: 2–4 Years in Automotive Industry
Company Overview
Galaxy Auto Works is Mumbai’s premier luxury and supercar workshop, trusted since 1989. We specialize in high-performance marques including Ferrari, Lamborghini, Porsche, AMG, Bentley, and McLaren. Our 11,000 sq. ft. facility is equipped with brand-specific diagnostic systems, AI-driven workflow monitoring, and OEM-trained technicians.
We do not believe in “jugaad.” We believe in German-grade precision, zero guesswork, and a customer experience that mirrors the brands we service.
Job Summary
We are looking for an articulate, well-organized, and customer-oriented Service Advisor to act as the bridge between our clients and our technical team. The ideal candidate will understand the nuances of high-value vehicle servicing, ensure a seamless client journey, and uphold the elite service standards that define Galaxy Auto Works.
Key Responsibilities
- Welcome customers and understand their vehicle service needs
- Generate accurate job cards and explain estimates transparently
- Coordinate with workshop technicians on job progress
- Manage service timelines and client communications
- Conduct quality checks before delivery
- Maintain detailed service records and reports
- Handle client concerns and escalate issues appropriately
- Uphold discretion, professionalism, and brand values in all interactions
Qualifications & Skills
- 5–10 years of experience in automotive service advisory
- Prior experience with premium or luxury brands (preferred)
- Fluent in English, Hindi, and preferably Marathi
- Strong interpersonal and communication skills
- Basic understanding of vehicle systems and diagnostics
- Experience using job card management software or CRM systems
- High attention to detail and client service orientation
What We Offer
- Competitive salary (commensurate with experience)
- Exposure to some of the world’s finest automotive brands
- A professional, team-driven work environment
- Training opportunities with OEM tools and service protocols
- Performance-based incentives
Work Location
Galaxy Auto Works, Lower Parel, Mumbai
(On-site role, 6 days a week)
How to Apply
Kindly apply directly via Indeed or email your updated resume to:
[email protected] or [email protected]
Mention “Application – Service Advisor” in the subject line.
Galaxy Auto Works is an equal opportunity employer. We value professionalism, precision, and people-first thinking.
Only shortlisted candidates will be contacted.
Job Types: Full-time, Permanent
Pay: ₹480,000.00 - ₹720,000.00 per year
Benefits:
- Flexible schedule
Experience:
- Automotive service: 5 years (Preferred)
Location:
- Lower Parel, Mumbai, Maharashtra (Preferred)
Shift availability:
- Day Shift (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
