Job Summary:
We are looking for a customer-oriented and technically skilled Male Service Advisor to join the Service Section at Maijo Moto Maruti Suzuki. The Service Advisor will act as the primary contact between customers and the service team, ensuring high-quality service, timely updates, and overall customer satisfaction.
Key Responsibilities:
- Greet customers and understand their vehicle service and repair requirements.
- Prepare accurate job cards, record service requests, and explain service details to customers.
- Provide cost and time estimates for service and repair jobs.
- Coordinate with the workshop team to ensure smooth workflow and timely completion of jobs.
- Update customers about the progress of their vehicle service and inform them of any additional work required.
- Conduct vehicle delivery with proper explanation of work carried out and service charges.
- Handle customer queries, complaints, and ensure prompt resolution.
- Promote value-added services, AMC, and other service-related offerings.
- Maintain strong relationships with customers to ensure repeat service visits.
- Ensure compliance with Maruti Suzuki service standards and processes.
Required Qualifications & Skills:
- Diploma / Degree in Automobile / Mechanical Engineering or relevant field.
- Prior experience as a Service Advisor in the automobile industry (Maruti Suzuki experience preferred).
- Strong technical knowledge of vehicles and service operations.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to handle customer concerns with professionalism and empathy.
- Basic computer knowledge (DMS, MS Office, etc.).
Job Types: Full-time, Permanent
Pay: ₹14,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
Work Location: In person
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