- Customer Interaction:
- Greeting customers and actively listening to their vehicle concerns.
- Building rapport and establishing a positive customer relationship.
- Explaining vehicle issues and recommended repairs in a clear and understandable manner.
- Providing excellent customer service and addressing any concerns or complaints.
- Service Coordination:
- Scheduling appointments and managing service workflows.
- Preparing detailed repair orders and providing accurate cost estimates.
- Coordinating with technicians to ensure timely and efficient vehicle repairs.
- Keeping customers informed about the progress of their vehicle's service.
- Technical Expertise:
- Having a solid understanding of automotive systems and terminology.
- Identifying potential maintenance needs and recommending appropriate services.
- Recommending additional services and products to customers.
- Administrative Tasks:
- Maintaining accurate records of service activities.
- Processing payments and handling necessary paperwork.
- Following up with customers to ensure satisfaction.
Job Type: Full-time
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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