Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
Preferred qualifications:
- Experience with scripting and coding (eg. C/C++, Python, Java).
- Experience with fraud or policy investigations, fraud risk management, Internet advertising, or e-commerce.
- Experience in roles related to business analysis, statistical analysis/machine learning.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
You will be responsible for protecting users from offline scams - scams which take place outside the Google Ads Platform. You will use data to provide recommendations to products and devise solutions (global and hyperlocal) to stay ahead of the fraudsters. You will also be responsible for ensuring advertisers are provided the opportunity to serve. You will use Applied AI, machine learning or other techniques to optimize human review cost and efficiency while continuously identifying enforcement gaps and automation opportunities. You will collaborate with cross functional teams to achieve your business goals and lead projects.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Collaborate with cross-functional groups such as Program Managers, Engineering, business and Legal to drive projects that increases users' safety and provide better online experience through Google Ads
- Execute queries and analyses, build visual models, and construct presentations on abuse trends to aid in fraud prevention and influence change in existing abuse detection systems without compromising advertiser experience
- Conduct investigations to catch fraudsters, enforce our product policies, learn scam patterns/ trends and identify product vulnerabilities.
- Identify automation and efficiency opportunities and drive solutions through analysis or cross functional partnerships.
- Provide periodic on-call coverage and address escalations from both internal and external stakeholders within established service level agreements. Please note that there may be occasional exposure to some adult content and other potentially disturbing material during the course of these duties.
