Senior Manager, People Operations

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview
The Senior Manager, People Operations will oversee the daily functions of the global People Operations team to ensure smooth operational efficiencies related to business and colleague support while maintaining strict rigor to corporate compliance regulations. This important role will ensure solid support across the organization by driving operational excellence in process and standard operating procedures while ensuring adherence to TriNet policies.

What you will do

• Ensure People Operations and goals are aligned with the overall business plan for the People Team and TriNet corporate.
• Manage and maintain People Operations processes and workflows including, design, development, implementation, and maintenance of procedures to support the People Team and TriNet colleagues.
• Identify opportunities to streamline and optimize People Operations processes and procedures to enhance efficiencies, accuracy, and effectiveness.
• Lead the team in project management execution and ongoing administrative support of People Team operational projects and initiatives
• Conduct continual assessment of skills capabilities for People Operations team to drive upskilling and adaptation to new efficiencies in Oracle.
• Provide cross-functional influence and advisement representing People Operations on various corporate projects, initiatives and processes.
• Act as the HR operations subject matter expert (SME) for complex colleague and business stakeholder escalations
• Collaborate with People Business Partners and cross-functional teams to understand business needs and identify gaps and potential solutions in support, processes and/or operations.
• Provide insights by analyzing data to provide recommendations and develop new processes, solutions and documentation for the People team or business stakeholders.
• Influence and guide the ongoing cycle for globalization of standard operational processes and documentation of workflows accordingly.
• Support SOX and Internal Audit inquiries by providing evidence and quarterly responses.
• Govern systems access controls related to HR data.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree or equivalent experience required

Experience Qualifications

• Typically 12+ years experience in Human Resources operations and processes
• Typically 4+ years managing a team within HR

Skills and Abilities

• Strong understanding of India's payroll nuances, tax laws, and statutory & labor compliance requirements is must. Experience in managing and administering US Payroll is an added advantage
• Prior experience in managing global HR operations for small to mid sized companies with offices in US & India is preferred
• Demonstrable knowledge of Human Resources including employment laws, benefits, performance management, compensation, immigration, employee relations and how they are translated and applied to policies (Intermediate proficiency) (Advanced proficiency)
• Possess exceptional verbal and written communication acumen and expresses thoughts in an organized, concise manner (Advanced proficiency) (Advanced proficiency)
• Must maintain confidentiality of highly sensitive information (Advanced proficiency) (Advanced proficiency)
• Exercise sound judgment, and problem-solving skills with the ability to work independently to regularly resolve inquiries/issues (Advanced proficiency) (Advanced proficiency)
• Recognize sensitivities and possesses an intuitive ability to read the implications of recommendations and actions (Intermediate proficiency) (Intermediate proficiency)
• Excellent presentation and facilitation skills (Intermediate proficiency) (Intermediate proficiency)
• Excellent collaboration, teamwork and interpersonal skills (Intermediate proficiency) (Intermediate proficiency)
• Actively listen to the issues of others in a manner that elicits cooperation and support (Advanced proficiency) (Advanced proficiency)
• Customer service mindset with sense of urgency to task completion (Intermediate proficiency) (Intermediate proficiency)
• Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes colleagues. (Intermediate proficiency) (Intermediate proficiency)
• Demonstrate a diplomatic, non-confrontational and tactful approach. (Intermediate proficiency) (Intermediate proficiency)
• Ability to commit to continuous learning being self‐motivated and self‐directed (Advanced proficiency) (Advanced proficiency)
• A demonstrated commitment to high professional ethical standards and a diverse workplace (Advanced proficiency) (Advanced proficiency)
• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities (Advanced proficiency) (Advanced proficiency)
• Proficient in Microsoft Office Suite (Intermediate proficiency) (Intermediate proficiency)
• Experience working in Oracle HCM, preferred. (Intermediate proficiency) (Intermediate proficiency)

Licenses and Certifications

• PHR or SHRM-CP preferred

Travel Requirements
Minimum travel.

Work Environment 

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.