About ICP
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
Key Responsibilities:
- Quickly understand client business issues, industries and competitors and leverage your years of experience and that of the wider ICP team to help clients articulate their needs and ICP propose solutions.
- Primary point of contact for client stakeholders, building relationships, managing expectations and project timelines to ensure engagements run smoothly.
- Deliver on billable consultancy projects for ICP’s global clients and accounts. This may include facilitating workshops and stakeholder interviews, carrying out traditional business analysis tasks, market and competitive research, and so forth.
- Leading a team of ICP colleagues on engagements and managing delivery and quality.
- Accountable for the creation of or contributing to consulting outputs such as discovery findings, roadmaps, requirements, process maps or related project documentation, tactical and strategic recommendations.
- Provide guidance to partner agencies, ecom teams and sales teams to optimize and standardized way of sharing product data efficiently and with quality.
- Lead GDSN implementations expansion in other markets per company priority
- Establish stewardship and expertise for this important syndication channel across key markets.
- Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes.
- Identify the processes, change, information technology and data optimisations required to introduce your recommendations.
- Articulate the benefits of your recommendations across departments and help to address any uncertainty and concern.
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
- Conduct impact analyses, assess change readiness and identify key stakeholders.
- Engagement skills with multidisciplinary stakeholders across all levels of the organization, from business-as-usual operators to leadership.
- Ability to manage projects and / or programs to ensure high quality delivery and communication from the project team to the client stakeholders, including risk management and mitigation planning.
Best Practice and Industry Analysis
- Work with the CoE Consultants, and Solution Leads - to develop and implement relevant industry best practice knowledge, toolkits and thought leadership content.
- Carry out analysis and research programs to produce Product Data and Digital Shelf industry research and insights.
Collaboration
- Partner with global cross-functional teams to establish additional best practices and ensure alignment with ICP's strategic objectives.
- Develop deep partnerships and relationships within Consulting, and across our Solutions Group and Client Services Group, encouraging knowledge-sharing, creating awareness, and fostering a culture of continuous improvement.
Client Facing Engagement
- Lead or support high-profile client delivery programs, especially for strategic engagements.
- Demonstrate expertise in communicating with senior client stakeholders.
What You’ll Have:
- Bachelor's Degree or equivalent in a related field with 5 years of experience in technology, process or transformation consulting within marketing ops, commerce ops, creative ops, media ops or related domains.
- Minimum of 5 years in a client-facing agency or consulting role; or an equivalent combination of education and experience.
- Experience of working in a data-driven environment and familiar with some of the major solution types for product data such as PIM and PXM
- Understanding of Salsify is a plus
- Ability to understand product data management needs across the product lifecycle – beginning at product concept, through to post-product delivery
- Experience with product information management concepts from intake, source management and syndication
- Experience implementing GDSN in an enterprise environment
- An understanding of product hierarchies and taxonomies
- An understanding of system integrations
- Familiarity with areas such as marketing operations, content operations, digital shelf/e-commerce, and digital transformation across content ecosystems.
- Significant experience working with global clients, multi-country programs and distributed stakeholder groups.
- Strong technical and operational knowledge across relevant industry segments.
- Excellent verbal and written communication skills with an influential, clear, and collaborative style.
- Creative problem-solving mindset and a natural curiosity to drive innovation.
- Track record of excellent engagement, relationship development and management with senior client stakeholders and sponsors.
- Ability to simplify complex situations and lead discussions with clients, colleagues, and leaders.
- Strong proficiency in project and program management principles.
- Energetic can-do attitude; autonomous and motivated, with good problem-solving skills
