- The Salesforce support engineer is responsible for troubleshooting the issues reported by end users in the ITSM tool.
- Should be good in providing a detailed analysis of the issue.
- Support user management user onboarding and work on minor enhancements and bug fixes
- Responsible for configuring, customizing, and maintaining the Salesforce platform to align with the company's business needs
- Familiarity with managing user access, data integrity, security settings, and providing training to ensure end users effectively utilize the Salesforce platform
- Work with senior client stakeholders to ensure delivery success, including handling escalations
- Manage/oversee the deployment process
- Execute professional demos within each sprint as required
- Flexible work arrangements for better work-life balance
- Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave)
- Medical benefits ( Insurance and Annual Health Check-up)
- Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance)
- Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme)
- Additional Benefits (Long Service Awards, Mobile Phone Reimbursement)
- Company bonus/Profit share.
- Personal Growth opportunity using our 70-20-10 philosophy: 70% learning on the job, 20% coaching and 10% training.
- BA/BS degree or equivalent
- 4+ years of Salesforce platform experience
- Salesforce certifications, including Sales Cloud, Service Cloud
- Experience in all phases of systems development life cycle within Sales, Service, and Experience Cloud implementations
- Experience with Agile development methodology (e.g. Scrum)
- Experience with Salesforce configuration and customization
- Data management skills, including data cleansing and validation
- Ability to analyze business requirements and translate them into technical solutions
- Excellent communication and interpersonal skills to work with users at all levels
- Strong problem-solving and troubleshooting abilities
- Good to have the CPQ knowledge.
- Salesforce Admin / Platform Developer 1 certification are mandatory
As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV.
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