Job Title: Sales Trainer
Location: Sovabazar, Kolkata (On-site)
Type: Full-Time
Experience: Minimum 3–5 years of proven experience in sales training and performance development
About IND – Institute of NeuroDevelopment
The Institute of NeuroDevelopment (IND) is dedicated to transforming the developmental journey of children with autism and other neurodevelopmental differences. Our programmes empower parents with structured systems, personalised therapy, and strong progress-tracking frameworks.
For us, sales is not about transactions—it’s about building trust with parents and guiding them toward solutions that can truly change their child’s life. We are looking for a Sales Trainer with solid prior experience to ensure our sales team is consistently high-performing, empathetic, and results-driven.
Role Summary
The Sales Trainer will design, deliver, and monitor training programmes that sharpen the sales team’s ability to handle objections, communicate empathetically, and convert leads into active programme participants. They will ensure that IND’s sales team is well-equipped with proven techniques, structured processes, and confidence to engage parents effectively.
Key Responsibilities
Training & Development
- Deliver structured induction training for new sales executives
- Conduct advanced workshops on objection handling, empathy-based selling, and solution-driven communication
- Design role-play sessions and practical exercises tailored to real sales scenarios at IND
Performance Coaching
- Monitor live and recorded sales interactions to identify gaps
- Provide one-on-one coaching and feedback to team members
- Develop personalised improvement plans for underperformers
Process Alignment
- Standardise sales scripts and ensure consistent use across the team
- Train team members on CRM best practices and follow-through protocols
- Collaborate with marketing to align messaging and ensure leads are nurtured effectively
Evaluation & Reporting
- Track key sales metrics (conversion rates, follow-up effectiveness, lead handling timelines) before and after training interventions
- Prepare regular reports for leadership on training effectiveness and sales team performance
Continuous Improvement
- Research and implement updated sales training methodologies
- Ensure training is aligned with IND’s mission and the sensitive nature of working with parents of neurodiverse children
- Recommend process refinements to maximise conversion rates and ROI
Key Requirements
- Minimum 3–5 years of proven experience as a sales trainer in education, healthcare, insurance, or service-based industries
- Strong track record in direct sales and coaching sales teams
- Fluency in English and Bengali (mandatory)
- Excellent facilitation, motivational, and communication skills
- Strong analytical ability to link training impact with performance metrics
- Empathy-driven, patient, and adaptable teaching style
Why Join IND
- Opportunity to lead the sales capability-building function in a growing mission-driven organisation
- Direct contribution to transforming the lives of children and families
- Growth pathway into Head of Sales Training or Sales Strategy Leadership roles
- Collaborative and purpose-driven work culture
Job Type: Full-time
Pay: ₹12,000.00 - ₹30,000.00 per month
Application Question(s):
- Current and Expected CTC with rationale behind the same.
Experience:
- Sales: 2 years (Required)
- Sales training: 1 year (Preferred)
Language:
- Bengali (Required)
- English (Preferred)
Work Location: In person
