Job Title: Customer Service & Order Coordinator – Jewellery
Responsibilities:
- Attend inbound customer calls and provide current gold & silver rates with making charges.
- Guide customers on purchase process and confirm orders.
- Forward confirmed orders to factory via WhatsApp and follow up on status.
- Inform customers once the product is ready for collection.
- Collect KYC documents for bookings.
- Coordinate with customers for payment follow-ups.
- Maintain accurate records of orders and communications.
Candidate Profile:
- Graduate or equivalent, with good communication skills.
- Basic knowledge of gold/silver rates preferred.
- Prior experience in customer service, sales coordination, or jewelry industry will be an advantage.
- Proficient in phone/WhatsApp communication and record-keeping.
- Customer-oriented, polite, and proactive in follow-ups.
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Application Question(s):
- Do you have prior experience in sales of gold and silver?
- Are you comfortable managing sales and customer coordination mainly through phone calls and WhatsApp messages?
- Current Salary
- Expected Salary
- Notice Period
Location:
- Ahmedabad, Gujarat (Preferred)
Work Location: In person
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