Job Summary:
We are seeking a well-groomed, customer-focused Sales Executive with a passion for luxury retail and fine jewellery. The ideal candidate will be responsible for driving in-store sales, delivering exceptional customer service, and building lasting relationships with clients to support repeat business.
Key Responsibilities:1. Customer Engagement & Sales
- Greet and assist customers with warmth and professionalism
- Understand customer requirements and provide product recommendations
- Explain features, purity, pricing, and making charges of jewellery items
- Upsell and cross-sell products to meet individual and store sales targets
- Maintain deep product knowledge across all collections
2. Customer Relationship Management
- Build rapport with customers and ensure a personalized shopping experience
- Collect and maintain customer data for follow-up and loyalty programs
- Handle customer complaints or concerns with patience and professionalism
- Follow up with clients for after-sales services and future sales opportunities
3. Store Operations
- Ensure merchandise is displayed neatly and attractively
- Perform stock checks and support daily inventory audits
- Assist with tagging, labeling, and replenishment of jewellery items
- Maintain cleanliness and security protocols on the sales floor
4. Billing & Documentation
- Coordinate with the cashier to ensure accurate billing
- Help prepare necessary documentation for high-value purchases (KYC, invoices, etc.)
- Understand and explain exchange/return policies to customers
5. Product & Market Knowledge
- Stay updated on latest jewellery trends, collections, and promotions
- Attend product and sales training sessions as scheduled
- Understand competitors’ offerings to confidently position own products
Key Skills Required:
- Excellent communication and interpersonal skills
- Strong persuasion and negotiation abilities
- Attention to detail and high standards of personal grooming
- Basic knowledge of gold, diamond, and gemstone certification (preferred)
- Fluency in English and local language(s)
- Tech-savvy with basic billing/CRM systems (training will be provided)
Preferred Experience:
- Sales experience in jewellery, luxury fashion, or lifestyle retail
- Comfort in working under target-driven environments
- Prior experience dealing with high-net-worth customers is a bonus
Work Environment:
- Willingness to work on weekends, holidays, and in rotational shifts
- Standing for extended hours as part of front-line retail operations
- Adherence to store dress code and grooming standards
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
Speak with the employer
+91 9940684918
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