Revenue Operations Specialist

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 183 million registered learners as of June 30, 2025. Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview: As a Revenue Operations Specialist,  you will be joining the Enterprise Revenue Strategy & Operations team to be a strategic advisor to Coursera’s field teams, managing the Quote to Cash process, facilitating complex deal structures and requests that our customers demand.  As strong advocates of  efficient process & technology, our team works to align cross-functional teams and build scalable solutions to continuously improve the processes, tools and policies at Coursera.

This person will drive scale within the Sales organization, allowing Sales to focus on selling, while we create efficiencies, increase profitability, and enforce stronger controls. The ideal candidate is a problem solver, detail oriented, self-starter and passionate about being part of a collaborative team. Having familiarity with the B2B Subscription SaaS model will be a great plus.

This role represents a tremendous growth opportunity for individuals seeking to build a career in the SaaS space and have an interest in understanding the operations behind Sales, Sales/ Revenue Operations, Sales tools and systems, reporting, and Legal document generation. If you thrive in and enjoy a fast-paced, innovative, cross-functional working environment, this will be a good opportunity for you.

Responsibilities:

• Coordinate with Revenue Operations leadership to enforce best practices around deal verifications, order form guidelines, and all other booking processes
• Work cross-functionally with our Sales, Legal and Finance teams to drive alignment on internal close process and reduce inefficiencies during end of month/quarter
• Verify submitted Order Forms for completeness, accuracy, and conformance to Coursera's sales order acceptance policies
• Ensure the timely and accurate handoff of the Customer’s provisioning details to the Implementation Services team for delivery of product and services 
• Support the Enterprise Business team with general Salesforce.com inquiries, reporting, dashboards, data stewardship, and Quote-to-Cash process improvements

Basic Qualifications:

• 4+ years of experience in a Sales Operations, Deal Desk role
• Experience working in a B2B SaaS subscription business model 
• Salesforce Administration Certification
• Ability to cleanse and bulk update the Salesforce data using data loader tools, create custom reports in Salesforce.com, create roles, profiles, and maintain role hierarchy, perform Salesforce user management
• Basic program/ project management skills
• Must have business customer service skills and a can-do attitude

Preferred Qualifications:

• Knowledge of key SaaS metrics such as ACV, ARR, Churn, and Renewal Rate is a plus
• Experience working with a quoting/CPQ solution
• Experience with Gainsight, Zoominfo, and Clari tools as superusers/ admins

If this opportunity interests you, you might like these courses on Coursera:

Salesforce Sales Operations Professional Certificate

Google Project Management: Professional Certificate

Successful Negotiation: Essential Strategies and Skills

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