Job Summary
A Retention Executive will be responsible for contacting customers to retain them and reduce churn rate by ensuring customer satisfaction, addressing customer complaints, and implementing retention strategies. He/She will work closely with marketing and the customer support team to identify and resolve customer issues, upsell and cross-sell customers to drive revenue growth, and analyze customer data to identify trends and insights.
JD
- Out Call customer from the database provided and retain customers as per company targets
- Implement company retention strategies to reduce churn rate
- Coordinate to resolve complaints to ensure customer satisfaction
- Analyze customer data to identify trends and insights
- Have daily contact with the customer service team/Distributors/Sub distributors/Operators team to address customer issues and resolve them.
- Upsell and cross-sell customers to drive revenue growth
- Record and report customer feedback to identify areas for improvement
- Collaborate with marketing and sales teams to implement customer retention campaigns and promotions
- Provide regular reports on retention metrics and progress to management
Qualifications
· 12th/Bachelor's degree in business, marketing, or related field
Experience
· 1+ years of experience in customer retention, customer service, or sales
· Experience in the broadband industry is a plus point
Others
- Excellent communication and interpersonal skills
- Knowledge of customer retention strategies and tactics
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and related software
Job Type: Full-time
Pay: ₹11,000.00 - ₹13,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Schedule:
- Day shift
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
