The Ticketing Executive is responsible for handling ticketing operations, including booking, issuing, and reissuing tickets for clients. The role requires attention to detail, excellent communication skills, and a good understanding of ticketing software and travel regulations.
Key Responsibilities:
- Book, issue, reissue, and cancel air, rail, or event tickets through GDS or other booking platforms (e.g., Amadeus, Galileo, Sabre, etc.).
- Manage customer inquiries and provide travel/ticketing solutions as per their needs.
- Maintain accurate records of all bookings, cancellations, refunds, and reschedules.
- Process payments and issue receipts or invoices.
- Keep updated with airline rules, fare structures, promotional offers, and policies.
- Coordinate with travel partners, airlines, or event organizers for seamless ticketing services.
- Handle client complaints or problems in a professional and timely manner.
- Provide after-sales support to ensure client satisfaction.
- Prepare daily, weekly, or monthly ticketing reports.
Requirements:
- Education: Minimum High School Diploma; a degree in Travel & Tourism or related field is a plus.
- Experience: 1–3 years in ticketing or a related customer-facing role.
- Skills:
- Knowledge of GDS systems (Amadeus, Galileo, Sabre) preferred.
- Strong customer service and communication skills.
- Detail-oriented and organized.
- Ability to multitask and handle pressure.
- Basic accounting skills and familiarity with payment systems.
Preferred Qualifications:
- Certification in Airline Ticketing / Travel and Tourism.
- Multilingual ability is an advantage.
Work Environment:
- Office-based / Travel desk / Airport counter (as applicable).
- May require flexible working hours, including weekends or holidays.
Job Type: Full-time
Pay: ₹27,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
Work Location: In person
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