We are seeking a motivated Reservations Executive to manage our reservations team and ensure smooth day-to-day operations. The role focuses on maximising occupancy, revenue, and guest satisfaction through efficient handling of bookings and excellent customer service.
Key Responsibilities:
- Handle reservations via calls, emails, and online platforms with accuracy and professionalism.
- Maximise revenue by monitoring seasonal trends, applying selling techniques, and ensuring room bookings are guaranteed.
- Prepare quotations, confirmations, and manage cancellations/no-shows as per policy.
- Maintain strong guest relationships and resolve queries to ensure repeat business.
- Support in training, guiding, and monitoring the reservations team.
- Coordinate with sales and front office for smooth operations.
Requirements:
- 0–4 years of experience in reservations or front office
- Strong communication & customer service skills.
- Good knowledge of hotel reservation systems (PMS) and MS Office.
- Positive attitude, teamwork, and attention to detail.
- Will to travel hotel location
- Immediate Joiner
Job Type: Full-time
Pay: ₹15,745.14 - ₹25,620.55 per month
Work Location: In person
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